When we confirm a booking with you, you agree to the following terms and conditions:
Payment in full is required at the time of booking (unless otherwise arranged with us).
Our website has descriptions of the products referred to in these terms and conditions. If anything is not clear, please contact us.
All prices quoted by us and paid for by you are for instruction only, unless we explicitly state this in our booking confirmation. You must arrange and pay for separately all other potential costs connected with the lesson, for example any equipment hire, lift passes, accommodation and insurance.
Please make sure that you check your confirmation email for information on where you need to meet your instructor for the lesson. All of the information that you need for your session(s) is on your confirmation email, unless we have made arrangments by other communication method. It is up to you to make sure that you are in the right place at the right time for the lesson and any delays to the start time can unfortunately not be refunded or made up at the end of the lesson. Whilst we understand that some delays are inevitable during high season and our instructors will be as accommodating as possible, normally our instructors will have another lesson following yours and we cannot compromise the timekeeping for the following sessions.
Skiing and snowboarding are hazardous activities and you undertake them at your own risk. Full skiing insurance is strongly advised, as we cannot be held responsible for any injury, losses or accidents which occur during your lesson. The instructors will choose the appropriate terrain for the level of skiers or boarders in their lessons. This may or may not be between the piste markers or off piste if appropriate.
In some lessons and clinics your instructor might include some off piste skiing away from the piste markers. Please ensure that you have adequate insurance to ski off piste. In some off piste-specific sessions you will be required to wear avalanche safety equipment. If you don’t have any we can advise you where you can hire it. We reserve the right to remove clients from these sessions if appropriate safety equipment is not used by the client.
Like many other businesses in our industry, we have certain fixed overhead costs that enable us to promote tourism and provide services to clients visiting us in the mountains. To this end, we have a very clear and generous cancellation policy.
Cancellation by us
In the event that we cannot rebook (at 100% of the value of it) your session for another date, we will refund 75% of the value of your booking. This amount reflects the fixed overheads of the ski school and the amount that it is possible for us to refund on any given cancelled booking. Our cancellation timing is very flexible and we only require 24 hours notice of cancellation.
We cannot be held responsible for things outside our control, such as bad weather, piste or lift closure, acts of war, acts of government/canton, travel restrictions, health pandemics etc. However if we are unable to provide our services due to something outside of our control we will in the first instance, try to rebook your session (at 100% of the value of the session(s)) for another time or provide a letter for your insurance company. If you would prefer a refund, this will be given at 75% of the value of the lesson or series of lessons.
Cancellation by you
In the event of cancellation by you for whatever reason, we will first try to rebook your session(s) for another date, provided that your cancellation came more than 24 hours prior to the start of your first lesson or series of lessons with us. If you cancel on the day of the lesson or first day of a series of lessons there will be no refund or rebook option. This is because the instructor would have given up their time that day to be there and they need to be paid accordingly or their time available to lessons could have been sold to our other clients. With less than 24 hours notice we will have limited opportunity to sell that time again. We are happy to provide a letter for your insurance company in this instance. If you give us more than 24 hours notice, the session or sessions can be rebooked (at 100% of the value of it) or a refund of 75% of the value given.
In all instances of cancellation the first session of a series of sessions is the date that we will consider as 'your booking'. Therefore, any cancellation has to be before the first day of a series.
If for any reason you are not happy with the lesson or service provided please let us know at the earliest opportunity to enable us to deal with your feedback appropriately.
At the time of your booking your email address will be added to our database for marketing purposes. If you do not wish to be added to our database, please let us know.
During the course of your session, our instructors may take photos or video for instructional purposes. We also reserve the right to use these images as part of our marketing materials and internal training. If you do not wish us to use your images in this way, please let us know.